ECC Tours

The Schertz Police PSAP dispatches for Police, Fire, EMS and ACO in the cities of Schertz and Cibolo, Texas.

The Quarry Run Regional Operations Center is an 80,000 sq. ft. public safety answering point/mission critical facility that supports the county sheriff, municipal police, fire departments and surrounding counties. The mission of the facility is to provide resilient and prompt response services in the event of any emergency. The 18,000 sq. ft. public safety answering point call center serves multiple law enforcement entities and provides 104 emergency call stations surrounded by large video screens and support offices.

The Quarry Run Regional Operations Center is an 80,000 sq. ft. public safety answering point/mission critical facility that supports the county sheriff, municipal police, fire departments and surrounding counties. The mission of the facility is to provide resilient and prompt response services in the event of any emergency. The 18,000 sq. ft. public safety answering point call center serves multiple law enforcement entities and provides 104 emergency call stations surrounded by large video screens and support offices.

American Tower is hosting a tower tour for attendees, providing  a firsthand look at how a shared tower communications site functions within a community. Educational topics, including equipment installations, safety requirements, and the operational benefits of utilizing existing tower assets through collocation, rather than constructing new sites, will be discussed during the informative tour.

Participants will gain insight into the equipment and features, such as backup power systems, data facilities, and secure access points, that may be available at a tower site. These insights help to illustrate how existing shared infrastructure can support network reliability and resilience.

Please note: this tour is limited to 20 participants and will be conducted outside at an active tower site. Closed-toe shoes are mandatory. Hard hats will be provided on-site and must be worn at all times within the tower compound.

No photography permitted at this location.

This event is an informational activity open to all attendees. If you are a government employee, please consult your relevant ethics official for pre-clearance prior to attending or if you have questions regarding your attendance at this event.

The San Antonio Police Department 911 Emergency Communications Center, opened in 2011 on the former Brooks Air Force Base (now Brooks City-Base) in southeast San Antonio, serves as the city’s primary Public Safety Answering Point and the nerve center for emergency communications. Operating 24/7, the center answers nearly 2 million calls annually, providing emergency services for approximately 1.5 million residents and supporting a city that welcomes over 37 million visitors each year. Staffed by nearly 300 highly trained communications professionals, the center consistently answers 96% of all 911 calls within 10 seconds, reflecting a strong commitment to speed, reliability, and coordinated response with police, fire, and EMS, while standing as a cornerstone of San Antonio’s public safety infrastructure.

*NO PHOTOGRAPHY WITHOUT PERMISSION AT THIS LOCATION

The San Antonio Police Department 911 Emergency Communications Center, opened in 2011 on the former Brooks Air Force Base (now Brooks City-Base) in southeast San Antonio, serves as the city’s primary Public Safety Answering Point and the nerve center for emergency communications. Operating 24/7, the center answers nearly 2 million calls annually, providing emergency services for approximately 1.5 million residents and supporting a city that welcomes over 37 million visitors each year. Staffed by nearly 300 highly trained communications professionals, the center consistently answers 96% of all 911 calls within 10 seconds, reflecting a strong commitment to speed, reliability, and coordinated response with police, fire, and EMS, while standing as a cornerstone of San Antonio’s public safety infrastructure.

*NO PHOTOGRAPHY WITHOUT PERMISSION AT THIS LOCATION